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OrderEasy / FAQ

Frequently asked questions

OrderEasy questions, answered plainly.

Pricing, sign-up, billing, stock, khata, online orders and the customer app. If your question is not here, the video tutorials show each step on screen.

Pricing and sign-up · Billing and POS · Stock and khata · Online orders and delivery · For customers

Pricing and sign-up

Is OrderEasy free?

Free to start. There is no card and no setup fee on the sign-up form. A small fee may come later, and registered shops will be told well in advance.

Who can register a shop?

Any retailer in India: kirana and general stores, departmental stores, dairy, bakery and sweet shops, fruit and vegetable sellers, and other local shops that bill at a counter.

How do I register my shop?

Go to retailer.ordereasy.win/signup. The form asks for a username, email, 10-digit mobile number and password. Then add your shop details and products. The signup tutorial shows each step.

When will customers see my shop?

Your shop appears in the customer app after the OrderEasy team verifies it. You can bill at the counter before that.

Do I need an access code?

No. Registration is open, and customers never need a code.

Billing and POS

Does the POS work on a phone?

Yes. Open retailer.ordereasy.win in your phone’s browser and the POS switches to a one-hand layout with big add buttons and a sticky bill bar. Read the billing guide.

Can I scan barcodes without a scanner?

Yes. The phone camera scans barcodes and stays open for item after item. A USB barcode scanner works on a computer.

Which payment modes are supported?

Cash, UPI, credit (khata) and split payments on one bill. With your UPI ID saved, the POS shows a UPI QR for the exact bill amount.

Can I print receipts?

Yes, GST-inclusive receipts for 58 mm and 80 mm thermal printers.

What if the internet drops?

The POS keeps an offline cache so a short drop does not freeze the queue, and it syncs when the shop is back online.

Can more than one person bill?

Yes. You can run more than one till and give staff roles, with an audit log on sensitive changes.

Stock and khata

Does stock update when I bill?

Yes. Every bill and app order reduces stock, and inward stock from suppliers adds to it. Read the stock guide.

Can I track expiry?

Yes. Batches with expiry, expiry alerts, and expired batches are never picked for a sale.

Can I set a credit limit for a customer?

Yes. Each customer can have a credit limit, the bill shows the remaining limit, and the khata can lock when they are over. Read the khata guide.

Can I track what I owe suppliers?

Yes. Record inward stock against a supplier with a photo of the bill, record payments, and see the balance. Read the supplier khata guide.

Online orders and delivery

Is OrderEasy a marketplace?

No. OrderEasy is software for your own shop. Customers pick your shop and check out with it. There is no commission marketplace between you and your regulars.

Does OrderEasy deliver orders?

No. The shop delivers with its own person, or the customer picks up. You can set a delivery fee by distance, a free-delivery limit and a radius.

How do I handle an app order?

Find it under Pending in the order inbox, edit it if needed, mark it Packed, assign your delivery person and mark it Delivered. Read the online orders guide.

For customers

How do I order from my local shop?

Open customer.ordereasy.win, sign in, pick your shop on the map, add items and check out. Read the customer guide.

How can I pay?

Cash on delivery, cash at pickup or UPI. If your shop gives you credit, you can see your balance and limit in the app.

Is there an Android app?

Yes. The customer app works in the browser, installs as an app from the browser, and is on Android.

Guides on the blog

Registrations are open

Register your shop, free to start.