The short version: register your shop, add products with photos, set your pickup and delivery rules, and share your shop with your regulars. Orders arrive in the same app as your counter, from the same stock.
Why not just use WhatsApp?
WhatsApp orders are easy to receive and hard to run. Lists arrive as photos and voice notes, prices get asked again and again, items are out of stock after you have promised them, and nobody remembers if the order was paid. An ordering app for your own shop fixes the boring parts: the customer sees your real catalogue, prices and stock, and picks how to pay.
Why not a marketplace?
On a marketplace, your customer is one tap away from another shop’s offer, and someone else decides the delivery. OrderEasy is not a marketplace and not a delivery company. In the customer app, a customer picks one shop and checks out with that shop. There is no OrderEasy rider; the bag goes with your delivery person or the customer picks it up.
Set up your shop for orders
- Register at retailer.ordereasy.win/signup and add your shop details, timings and location on the map.
- Add products with photos. The app price can differ from the counter price if you want it to.
- Set pickup and delivery. Choose pickup, your own delivery, or both, with time windows. Set a delivery fee by distance, a free-delivery limit and a radius (Delivery charges).
- Add offers if you like. Coupons and automatic offers show in the customer app and apply at the counter too (Offers aur coupons).
- Go live. Once the OrderEasy team verifies your shop, it shows up in the customer app.
Handle an order from start to finish
- See new orders with the Pending filter in your order inbox, next to counter sales.
- Edit if needed when an item is out, then mark it Packed.
- Assign delivery to someone who works for your shop, with name and phone. The customer gets status updates.
- Mark it Delivered, or ready for pickup. Chat on the order if anything needs a word.
- Take phone orders too. When someone calls, enter the order yourself so it is in the same inbox.
The Online orders sambhaliye tutorial runs through this in under two minutes.
Get your regulars onto the app
The customers most likely to order are the ones who already trust you. Tell them at the counter, put the link on your receipts or a counter card, and send it to the families who already order on WhatsApp. They open customer.ordereasy.win in a browser, install it as an app, or use the Android app, and pick your shop. Your shop’s name and branding go with it.
You can send customers our guide on how to order from your local shop online.
Keep reading
- How to order from your local shop online with the OrderEasy app
- How to start billing your kirana shop from your phone
- Tutorial 06: Online orders sambhaliye (Hinglish video)
- Tutorial 05: Delivery charges (Hinglish video)
- Tutorial 04: Offers aur coupons (Hinglish video)
- Tutorial 10: Customer app se order (Hinglish video)
- OrderEasy FAQ: pricing, sign-up, payments and the customer app
Questions people ask
Is OrderEasy a marketplace like a quick-commerce app?
No. Customers pick your shop and check out with your shop only. Other shops’ products are not mixed into their cart, and OrderEasy does not run riders.
Who delivers the orders?
You do, or the customer picks up. You can assign a delivery person who works for your shop, with their name and phone, and the customer sees the status.
Can I charge for delivery?
Yes. You can set a delivery fee by distance, a free-delivery limit and a delivery radius.
When does my shop appear in the customer app?
After you register and the OrderEasy team verifies your shop.
Does stock stay in sync between app orders and counter sales?
Yes. App orders and POS bills use the same stock, prices and offers, and both land in the same shop.