Platform, identity, security & entitlements
Retailer organization from the existing shop profile. Shop staff roles. Audit log. Module flags. Order status notifications. Retailer and customer API versioning.
One engine
The shop OS for one counter, and the people who already buy there.
Retailer and customer apps run on one platform. Identity, catalogue, stock, buying, orders, POS, hardware, loyalty, and the customer app are the daily book. Shop-side delivery stays with the shop.
Platform map
The rooms that run the shop.
Every area below is the shipped shop OS. Permissions, tenant isolation, and audit sit on sensitive mutations so a cashier cannot become a second owner by accident.
Multi-location & sync
Shops and stock locations. POS offline cache. Sync across devices. Conflict handling. Sync failure alerts. Open a new shop without cloning a spreadsheet.
Catalogue, pricing & promotions
- Product catalog, photos (including bulk import), custom fields, merge duplicates
- Size-colour variants, kits/assembly, serial-tracked products
- Parent-child pack SKUs (bulk bag vs packed SKU)
- Customer and channel price lists, app vs POS prices
- Offer engine used by till and customer app
Inventory & warehouse
- Stock movements from live quantity; available stock by shop
- Batches with expiry; damage and expiry write-off; block negative stock
- Low-stock and expiry alerts; pick lists
Procurement
Suppliers, purchase orders, PO/receipt/supplier-bill match, purchase returns, compare supplier cost, inbound margin guard, supplier MOQ and order cycles, buying suggestions, purchase bill image.
Orders & payments
Order from POS and app. Retailer inbox. Split pay and tenders. Khata credit limit and lock. POS returns and exchange. App order with shop pickup. Phone order entry.
Accounting & books
- Journals, auto-post to books, shop P&L and statements
- Bank statement match; bill-wise khata; books file export
- Spend limits and approvals
Retail POS
Web POS checkout. Multiple tills. Margin guard. Barcode and price labels.
Hardware
POS device interface. Scanner and receipt printer.
Customer, loyalty & CRM
Customer profile and order history, groups, shop rewards and OTP redeem, gift vouchers, SMS and message campaigns, order feedback, birthday and personal offers, time-window offers.
Omnichannel commerce
Customer app as PWA and Android. Shop branding on the customer app. Pickup and delivery windows. Customer app banners.
Shop delivery & field (not a gig network)
Assign a delivery person who works for the shop. Status and SMS. Failed delivery and returns. Delivery cash session. Maps for the shop’s own routes. OrderEasy does not operate riders. A separate delivery-person marketplace app is not the product.
Reporting
Shop reports with access, schedule, and export. Sales, stock, and margin. Owner KPI alerts. Follow-up tasks from reports.
Deliberately later
Not every adjacent idea is the shop.
Restaurant floors, wholesale routes, franchise head office, connector suites, demand forecasting, and a consumer iOS app sit outside this site. The two live doors remain the shop OS and the customer app.